We need to verify your email when creating a NewBanking Identity Account. This is done to increase the security of your account and make sure that we have a valid and verified account we can use to contact you on.
Sometimes, the email might not show up in your email client. Make sure to follow this guide:
1. First, please double-check that the email address is correct.
2. Then, please check your spam folder. Many email clients are aggressively filtering emails that are not spam.
3. If these steps have not helped, then you can click 'Cancel' and try again. Note that if you cancel the code, then it will become invalid. Only the most recent code will be valid.
- Before cancelling, we highly recommend waiting up to 8 hours, as some systems might keep the emails in quarantine before releasing it to the inbox. Please keep the window open, to prevent the code to become invalid.
There are three ways to view your information and see who that has access to it:
1. You have access to all of your information - visit www.newbanking.com/me to see it.
2. You can view all your consents here: www.newbanking.com/me/#/consents/all
3. You can view all your data shares here: www.newbanking.com/me/#/shares/all
Yes. A request for information, especially company information, may be forwarded to the correct person (e.g. you are not the intended recipient).
You can also forward a request for personal verification if you have a legal guarding or a secretary with access to your personal information and documents.
Deletion of a consent is managed on your NewBanking Identity account through the following process:
1. Go to www.newbanking.com/me/#/consents/all (login required)
2. Select the company and consent you would like to delete
3. Click on the 3-dot menu on the consent and choose either "Withdraw consent" or "Terminate consent".
- Clicking on "Withdraw consent" will notify the company that would would to withdraw the consent. The company will perform any necessary processing as a consequence and then accept your withdrawal.
Note that withdrawing and/or terminating a consent may have consequences for your relationship with the business.
The primary way to make a consent, is through the NewBanking widget. This is how 99,9% of consents through the NewBanking system is made.
Starting a consent-process
First, you will get a link to start the process. There are a few ways this link can appear:
1. A unique link will be sent through your email address. This is the most common method to start a consent data share process.
2. You can also receive a general link to a landing page. Here, the link will lead to a NewBanking widget implemented in the web domain of the company you are engaging with. Always make sure that the domain is correct and that the URL has a small padlock to verify the authenticity of the domain.
3. The last option, is to receive a link to the NewBanking welcome page. Here the widget is hosted on the NewBanking domain. Please verify that the link leads to the www.newbanking.com domain.
Creating a consent
After you started the process, you will need to create a NewBanking Identity account (or log into your existing account) and then follow the step by step guide.
Note that there is a confirmation step before the actual consent is given! When you are done, a check mark will be displayed with a message saying "Consent given". You can always view your consents on www.newbanking.com/me/#/consents/all.
There are two ways to share your data though NewBanking:
-Consent (structured sharing to companies)
- If you have been requested to share your data from a company, then it is probably through a structured consent.
- Data share (private and free sharing via unique link to email)
- The data share is an extra option you can use, when you are already a user on NewBankings platform.
If you are in doubt, then you are probably looking for how to share data through a consent.
Sharing data through a consent
If you are sharing to a company, you will need to start the sharing process through the NewBanking Widget. The widget can either be place on the receiving company's website or on NewBanking's website.
You will have received an email from the company, requesting to share your personal information. The email has a link at the bottom of the message. You have to start the process from this email.
After you start the process, you will need to create a NewBanking account (or log in if you already have one). After logging in, you will then have to follow the instructions which vary from company to company and are based on their data requirements.
If you cannot find the email to start from, we recommend to contact the company and ask them to resend it to you. The flow cannot be started if you do not have the unique link.
Sharing data through a data share
Sharing data can also be done through your NewBanking account. You can start a data share here: https://www.newbanking.com/me/#/shares/all
A data share can be shared with anyone in the world through a unique link or email. We recommend the link and access code through two different mediums (e.g. email and SMS) for increased security.
To verify your ID document, there are a few points you want to consider.
1. Only have the relevant information area in the image
- If you are taking an image of your passport, then make sure that only the information page of the passport is in the image. Same goes for driver's license and health card. You want to have the border of the image.
2. All text must be sharp, clear and readable
- The text must be sharp, so that is easy to read the different text elements. Note that the text in all of the image must be sharp.
3. Avoid obstructions on the image
- No objects can be covering elements the image. Especially important is it, that no text and security elements are obstructed. A common mistake is to cover elements with your fingers, so be extra careful of this.
4. No glares or reflections
- Be careful of the lighting conditions when taking a photo of your documents. Lighting is a common culprit of images that cannot be verified, so be extra careful of the lighting conditions. Ideally, you should use a well-lit area to take the image in.
5. Use a simple background for the image
- Make sure to use a plain background that ideally contrasts to the edges of your document (so that it is easy for a system to distinguish where the document borders are. We recommend placing the document on a single-color tabletop when taking the image.
6. The document has to be valid (i.e. not expired)
- When verifying a document, the system also verifies the content of the document. For example, if the expiration date has been reached, then the document is also considered invalid.
To verify your phone:
1. Make sure that you have selected the correct country (either by selecting the country from the dropdown or typing the country code (e.g. starting with "+45")
2. Type the rest of your phone number and click "Verify". A text message through SMS will be sent to your phone number.
3. Enter the code from the message and click verify.
If you're having a problem verifying your phone number:
1. Please check the following cases:Is the phone number correct?
2. Is the phone number a mobile phone? Please make sure to use a phone number that can receive text messages through SMS.
3. Are you receive multiple text messages and the system is saying that the verification code is incorrect? Then please wait 2 minutes. Click the 'send verification code' once and wait 5 minutes for the text message to arrive.
If none of the above solutions are working, then please contact our technical support at the help button or by sending an email to [email protected].
A "consent" on the NewBanking Identity platform is to be considered as a consent to share a package of data. This package of data is then grouped and shared to a company with your explicit consent. At the essence, NewBanking Identity can be considered a consent management system, you can manage your consents (to your data) through NewBanking Identity.
You can manage your consents through your NewBanking Identity account - just go to https://newbanking.com/me/#/consents/all
The primary way to make a consent is through the NewBanking widget.